Take files, photos and music with you by using this 3-pack of 16GB SanDisc Cruzer flash drives. The unique dial opens and closes the connector to protect against damage, and the included 128-bit AES encryption software prevents unauthorized access to sensitive information. These SanDisc Cruzer flash drives attach easily to a key chain for. Video cut editor software, free download. The Cruzer Blade USB flash drive comes with the exclusive SanDisk SecureAccess, which creates a password-protected private folder on your flash drive. SanDisk SecureAccess software uses 128-bit. STEP 1 - Back up all the data on your Cruzer flash drive STEP 2 - Download the U3 Cruzer Utility for Mac 1. Download the Cruzer Utility. Save the utility on your desktop. STEP 3 - Install the Cruzer Utility 1. Double-click the cruzer-utilities-mac.dmg file on your desktop.
WARNING: This process is for Mac ONLY. For PC instructions, see answer ID 5206
NOTE: Proceed to STEP 2 if you have backed up, uninstalled U3 and formatted your Ultra Backup drive.
STEP 1 - Backup all your data, uninstall U3 and format the device.
STEP 2 - Download SanDisk Backup (standalone Mac version) software
1. Download the SanDisk Backup(for Mac) software.
2. Plug the Cruzer Ultra Backup drive into one of USB ports on the Mac computer.
3. Double-click sandisk-backup-mac.zip to unzip and SanDiskBackup will be extracted
NOTE: Images below are sample images and may vary depending on Mac user settings.
STEP 3 - Setup the SanDisk Backup software
1. Double-click SanDiskBackup
2. A new update might be available, click OK to download the latest version.
3. Select your preferred language from the drop-down menu. Default is English
NOTE: SanDisk Backup is available in 19 languages (English, French, German, Italian, Spanish, Portuguese, Swedish, Danish, Norwegian, Dutch, Russian, Czech, Polish, Turkish, Korean, Japanese, Traditional, Simplified Chinese and Arabic).
4. Read and accept the End User License Agreement (EULA) by clicking Yes, I have read and accept the EULA check box, then click Next
5. Select the drive to install SanDisk Backup software on, then click Next.
6. In the Backup Name* text box, type in the backup name.
6a. If you prefer to protect your data, click to select the Password protect and encrypt my data check box, and then specify your password.
7. Select either Automatic or Custom backup, then click Next
8. This is only an option, but if you prefer to create an online account, type in your email address and create your own password in the text boxes provided.
9. Click Launch Backup to start
SOLUTION 1 - Verify if minimum operating system requirements are met.
Operating Systems supported by Cruzer drives:
Windows Vista and higher, Windows XP SP2,Windows 2000 SP4.
Mac users, see USB Flash Drive / Memory card not detected on Mac USB port.
NOTE: We have a few reports that applications for mobile devices such as Samsung KIES and HTC Sync may prevent the USB flash drives being recognized correctly. You may need to turn the application off for the USB drive to be recognized by your PC. Should this not resolve the issue you might need to close the background process of the application or uninstall the application for the drive to be recognized.
SOLUTION 2 - Try other USB ports. If the Cruzer is not receiving ample amount of power from the USB port, it will not function properly. Some desktop computers may need to use the USB ports in back of the computer.
NOTE: For flash drives with an LED, the LED will also not turn on if there is not enough power.
If the Flash Drive does not function on multiple computers, contact SanDisk Support to check warranty status.
SOLUTION 3 -Check status of the Cruzer under Device Manager.
STEP 1 - Connect the Cruzer to the PC
If you receive a 'USB Device Not Recognized' error on the computer, the flash drive is most likely failed. Additional troubleshooting is unlikely to correct the problem.
STEP 2 - Check under Device Manager
NOTE: An administrator right to your computer may be required to perform below steps.
1. Open the Computer Management Console
Accessing the Computer Management Console
2. Click Device Manager on the left pane.
NOTE: The Cruzer might show up under several places under Device Manager such as:
1. Disk Drives
2. DVD/CD-ROM drives
3. Universal Serial Bus controls as USB Mass Storage.
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.
STEP 3 - Refresh the drivers
1. Right-click on the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.
STEP 4 - Verify if the flash drive is detected
1. Double-click My Computer.
2. Look for the Cruzer under devices with removable storage.
SOLUTION 4 - There might be a conflict in drive letters, see Resolving drive letter conflict.
Sandisk Cruzer Software Download
NOTE: If the above steps do NOT resolve the problem please back up your data and request a replacement using our online web form.
